I treat a Facebook Marketplace message as a sales lead, not a casual chat. A buyer may ask, “Is this car still available?” That question is easy to answer. The harder part is making sure someone answers it, records what happened, and follows up.
I start with one rule: every new message gets one owner. If three people share an inbox but no one is assigned, each may think someone els... https://mooreiq.ai/blog/facebook-marketplace-for-dealerships
Every marketplace message needs one clear owner
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